|
Radio
Society Of Great Britain |
| The
Radio Society of Great Britain
(RSGB) is the national membership
organisation for the UK’s
55,000 amateur radio enthusiasts.
It looks after their interests
and is a not-for-profit organization. |
| |
| Goal |
| Faced
with a declining membership
base, the RSGB management team
required guidance in order to
halt the attrition and then
expand the RSGB membership base,
especially among licensed radio
amateurs and lapsed members.
The first step was to garner
perceptions and opinions among
amateur radio enthusiasts. |
| |
| Ascension
delivered |
- Focus
group and depth interviews
around the UK with RSGB
volunteers and local Radio
Club members, including
supporting analysis
- A
12 month roadmap for RSGB’s
marketing, including potential
opportunities and priorities
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| Client
rating (RSGB
scored Ascension on each criteria
from 1 - 5 with 1 being poor, 5 being
excellent) |
| Understanding our business
= 4 |
Delivery of outcomes
= 4 |
| Value for money = 4 |
Going the extra mile = 5 |
|
"We were
very impressed with how quickly Ascension was
able to grasp our business model and appreciate
the various relationships between customers,
volunteers and salaried staff.
Their team has produced a clear marketing plan
that has provided many fresh ideas. Ascension
has made itself available to speak with volunteers
who are not always available during normal working
hours - and gone out of its way to ensure that
all views and arguments have been considered
when completing its final plan. Overall, a good
investment!”
Financial Controller, Radio Society
of Great Britain
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